The following booking conditions apply to the supply of accommodation only and forms your contract with Global Travel (Altrincham) Limited. The contract shall be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the English Courts. Global Travel (Altrincham) Limited acts as agents for the properties featured, these terms and conditions constitute the terms upon which we arrange the provision of accommodation for you. The properties, which we contract with, also have their own terms and conditions. Your clients should be made aware of our booking conditions as part of their contract.

At the time of booking we require a non-refundable deposit of 25% of the gross booking value or £100 which ever is the greater. For bookings made less than 8 weeks before commencement of travel full payment is required by return. We reserve the right to cancel a booking if you fail to make payment of any monies due within the required timescale, in these circumstances cancellation charges will be applied.

Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the Hotel / Property, we will not be held responsible if for any reason these facilities are withdrawn. No compensation is payable in the event of withdrawal of any facilities. Prices are subject to change, however once a booking is made, whatever happens to the pound, the price of the accommodation will not be subject to change.

All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control property descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only.

All rooms / properties are reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorised occupancy may result in the Hotel / property refusing occupation with immediate cancellation and loss of all monies paid.

On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Hotel / Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for no shows.

Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided we are made aware by the Hotel / Property that any such work is liable to interfere with the enjoyment of your clients’ holiday then we will advise you accordingly.

If you or any member of your party wish to cancel or alter a booking, written notification must be given to Global Travel (Altrincham) Ltd. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

More than 42 days prior to departure     Loss of deposit

42 to 30 days prior to departure             50%

29 to 15 days prior to departure             75%

14 days up to date of travel                    100%

£20.00 per booking for each change made after the booking is confirmed: this applies for changes made up to 28 days prior to commencement of travel. Changes made less than 28 days prior to travel may incur higher charges or be regarded as a cancellation.

It is unlikely that we will need to make any material alterations to the accommodation booked but if we do a comparable or superior standard will be offered; if this is not acceptable we will offer a full refund on the accommodation only. If a lower standard of accommodation is offered and accepted, we will make compensation as follows.

More than 56 days prior to departure no compensation.

56-28 days £5 per person

27-15 days £10 per person

14-0 days £20 per person

Any complaints must be immediately brought to the attention of the relevant Hotel / Property in resort, to try and resolve the problem there and then in order to minimise any inconvenience, otherwise if this procedure is not followed we cannot be held responsible. Please note that some Hotels / Properties will refuse to deal with any complaints that have not been notified in resort.

We will always where possible pass on any requests to a Hotel / Property but NO GUARANTEE CAN BE GIVEN and no reservation will be conditional upon the confirmation of a special request.

There may be occasions where a reservation is cancelled or disrupted by reason of ‘force majeure’: this means unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers can avoid. Examples are war, or threat of war, riots, civil strife, terrorism, industrial disputes, natural or nuclear disasters, fire, adverse weather or similar events beyond our control, and in these circumstances we regret we cannot offer any refunds or compensation.

We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are.  It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions:-

1. DEFINITIONS

In these conditions:-

"package"                                means the prearranged combination of at least two of transport, accommodation and other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package when sold at an inclusive price.  The submission of separate accounts for different components shall not cause the arrangements to be other than a package and the fact that a combination is arranged at your request and in accordance with your specific instructions (whether modified or not) shall not of itself cause it to be treated as other than prearranged;

"travel product"       means packages and any other travel related products including (without limitation) flight, rail and coach tickets and insurance;

"Operator"                               means any person who organises travel products and sells them or offers them for sale through The GlobalTravel Group PLC or (where The Global Travel Group Plc is acting as the operator) The Global Travel Group Plc.

Words denoting the singular include the plural.

2. LIABILITY

We act on behalf of The Global Travel Group Plc in connection with the sale of travel products and unless specified as the operator  The Global Travel Group Plc is an agent of the operator concerned.  Accordingly, there is no direct contractual relationship between you on the one hand and us or (unless it is acting as the operator) The Global Travel Group Plc on the other hand.  All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified  except as may be imposed by law.

4. CANCELLATION

In the event that you do not pay for the travel product specified  within the time limits specified by the operator concerned or (if applicable) as shown  we reserve the right on our own behalf and on behalf of The Global Travel Group Plc and the operator to cancel your booking of the travel product on your behalf, or not to confirm the final booking with the operator, in either case without further notification to you.  If this occurs then the initial deposit will not be refundable and the balance of any further money paid by you for the travel product will be dealt with in accordance with the operator's terms and conditions and any applicable law.

5.  REMINDERS

The receipt/invoice  is your final account and no further reminder regarding payment will be sent.

6.  THE GLOBAL TRAVEL GROUP PLC

Where The Global Travel Group Plc is acting as the operator in respect of the travel product specified  the following will apply:-

6.1 Alterations

The Global Travel Group Plc reserves the right to cancel or make a material alteration to a travel product:-

(i)  for any reason whatsoever prior to the day on which payment of the balance of the price becomes due; or

(ii) for reasons of force majeure at any time prior to departure.

"Force majeure" means circumstances where performance and/or prompt performance of the contract is prevented by reason of war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions and other similar circumstances beyond the control of The Global Travel Group Plc.

6.2  Late Arrivals / Delays

6.2.1.  It is your responsibility to arrive at all departure points at the time specified in the tickets and/or itineraries supplied by The Global Travel Group Plc.

6.2.2.  The Global Travel Group Plc does not accept responsibility for the consequences of late or non-arrival as specified above.

6.3  Passports, Visas, Health Requirements and Driving Licences

You are responsible for the provision of necessary valid documents including visas.

6.4  Insurance

We reserve the right not to accept bookings from clients who are not insured against such holiday or travel risks as we may from time to time specify.

6.5 Health

Prior to travelling abroad, you are advised to study the information given in DHSS Leaflet "Protect your Health Abroad" which is available on request.

6.6  Complaints

Any complaints in respect of the travel product specified  must be made in writing within six weeks of the end of the holiday or journey concerned.

6.7  Liability

6.7.1.    In respect of the sale by The Global Travel Group Plc of any travel product The Global Travel Group Plc will, subject to the provisions of this clause 6.7 accept liability in respect of the following:-

(a)  where the services contractually agreed to be provided by The Global Travel Group Plc prove to be deficient or if they are not of reasonable standard, regardless of whether such services are supplied by The Global Travel Group Plc, its employees or agents of its suppliers; and

(b)  Where you can prove negligence in the provision of services contractually agreed or arising out of an activity which forms part of the travel product provided by The Global Travel Group Plc or any act or omission of The Global Travel Group Plc's employees, agents or suppliers resulting in death, bodily injury or illness to the person signing the booking form and/or any other of the persons named on it.

For the purposes of this clause 6.7 "suppliers" shall mean any car rental, taxi, coach operator, property owner or any other person supplying services to The Global Travel Group Plc whilst acting within the scope of or in the course of their employment by The Global Travel Group Plc but shall not include carriers.

6.7.2.  Except as provided in clause 6.7.1. The Global Travel Group Plc shall not be liable in respect of any loss or damage howsoever arising other than as a result of its own negligence.

6.7.3.  The liability of The Global Travel Group Plc, if any, pursuant to clause 6.7.1. shall be subject to any limitations provided by relevant international conventions in respect of air, sea and land carriage and to any limitations allowed under common law.

6.7.4.  All baggage and personal possessions remain at all times and in all circumstances at the owner's risk except where The Global Travel Group Plc is proved not to have used due diligence in looking after them.

6.7.5.  Nothing in this clause 6.7 shall render The Global Travel Group Plc liable in respect of any loss or damage arising from an event of force majeure (as defined in clause 6.1).

6.7.6  The conditions imposed by all carriers (where applicable) shall be deemed to have been accepted by you and are available upon request from the carriers.  

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